ShopFetch offers a 7-day refund window from your purchase date. If the tool is not right for your needs, contact us within that period to request a refund.
How to request a refund
- Email [email protected] or use our contact form within 7 days of purchase.
- Include your order number or the email address used at checkout.
- We will review the order and process an eligible refund through the original purchase provider.
Processing time
Refunds go back through the original payment method where supported by the provider. The time before funds appear depends on Gumroad, your bank and the payment method. We cannot promise an exact settlement date.
After a refund
After a refund, purchase support and access to future downloads through the refunded order may end. Downloaded copies are not remotely deactivated.
Need technical help instead?
We can also help investigate installation or export issues. Contact [email protected] with your browser version and a description of the problem.